Feelin' the Love

You all probably know that I have a love/hate relationship with my job. I love building relationships with customers and helping them better themselves financially. I hate the busy work, micro-managing, telemarketing, and constant pressure to hit numbers.

I think the main reason I've stayed in banking for this long (nearly 9 years now, wow!) is for the love part. Banks in general are less customer centric and more profit driven than ever, but every now and then I'm able to have that "wow" moment.

My manager came into my office today and shared a thank you letter that one of my customers had written and sent it. She totally made my day and gave me that pick-me-up I really needed :)

Dear Jay,

I wanted to take a moment to commend you on the superior level of service your bank provides. Recently I had the privilege of working with Amy on a crucial matter involving the purchase of a home.

I met with Amy on two different occasions and she was knowledgeable, helpful, and above all extremely pleasant. Because of her willingness to go above and beyond, she saved the day.

In today's times, it seems quality service provides are becoming much more rare. As a society we tend to focus on the negatives. We voice our concerns and file our complains. I wanted to bring to light the positives and acknowledge really good people giving it their best. I am proud to share with you that Miss Blackham is a tremendous asset to your bank.

Regards,

E. Fulton

Stuff

When I work Saturdays, I get a half day off during the week. It's ideal because it gives me a chance to get some things done that I've been procrastinating. Last week, after much nagging from my OBGYN, I finally went in for blood work for my post-op followup that I was supposed to do in December. Whoops?...

Before surgery, my blood platelet counts were at 133. They consider normal levels between 130-401. They said I was most likely low because of anemia because of the issues I was currently having. This time I registered at 301! Woohoo, take that body!

I also went to the dermatologist to have a few skin tags removed, and some moles checked out. They removed one on my shoulder that looked weird, and the biopsy came back as irregular so we'll just keep an eye on it.

In a few weeks I'm going to donate blood for the first time ever. I've never done it before because of my dislike/fear of needles. I have "rolly" veins and usually end up with a few poke marks before they hit the sweet spot. I decided to conquer my fear and give it a try. If I try it once and just can't handle it, at least I'll know I had something to legitimately be scared of. I like to believe I'll be superwoman though, and that I'll be able to share my awesome blood with mankind going forward. :o)

That's all for now! It's beautiful and spring-like here in Austin. Hope you all have a fabulous day!